Frequently Asked Questions

  • Are you fully insured?

    Yes, Pet Care Club is fully insured and bonded. All team members are background-checked. We maintain comprehensive insurance coverage for all pet care services throughout the Des Moines metro area.

  • Do you care for exotic pets?

    Yes, we provide in-home visits for all types of pets including dogs, cats, small mammals, and exotics. Our professional sitters can customize schedules for feeding, playtime, and companionship based on your pet's needs.

  • Can you give my pet medications?

    Yes, we offer specialized pet medical administration including oral meds, injections, and eye/ear treatments. Our team includes a trained veterinary professional on staff, and all our trained team members are experienced in safe medication techniques and dosing accuracy.

  • Do you provide overnight pet care?

    Yes, we offer dedicated overnight stays including evening and morning walks, feeding, and companionship. This service maintains your pet's routine and is especially popular for multi-pet households.

  • What's included in dog adventures?

    Dog adventures include extended outdoor sessions like hiking, park play, or neighborhood runs tailored to your dog's fitness level. These are conducted by trained handlers familiar with local parks and weather safety.

  • Do you serve Ankeny and Altoona?

    Yes, Pet Care Club serves Des Moines metro and nearby suburbs including Ankeny, Altoona, West Des Moines, Urbandale, and Ames. We provide all pet care services throughout these communities.

  • Can you transport pets to appointments?

    Yes, our pet taxi service provides safe transport to vet appointments, groomers, or daycare. We use climate-controlled vehicles with secure carriers and harnesses, with reliable insured drivers.

  • Do you offer puppy care visits?

    Yes, we provide midday puppy visits focusing on feeding, potty breaks, socialization, and positive reinforcement. This helps working families maintain consistent routines and supports early training.

  • Will I get updates during visits?

    Yes, we provide detailed updates with photos and notes after each visit. Clear communication and dependable service standards are core to our locally owned Des Moines business.

  • Are your handlers trained professionally?

    Yes, all pet handlers complete safety and animal behavior training. Our team is trained in leash etiquette, weather safety, emergency protocols, and medication administration techniques.

  • How does in-home pet care work?

    DSM Pet Care Club visits your home on a prearranged schedule to feed, walk, and check on your pets while you're away. Your pet stays in their familiar environment, following their normal routine without the stress of boarding or transport.

  • Do I need to sign a long-term contract?

    No contracts or auto-renewals are required at DSM Pet Care Club. Services are flexible and can be adjusted or cancelled at any time, so you only pay for care when you actually need it — whether that's daily or just during busy weeks.

  • How do I get started as a new client?

    New clients start with a free consultation where we learn your pet's routine, preferences, and any special needs. From there, you can create an account, book a service, and download the BookYourPet app to manage future appointments easily.

  • Why is in-home care better than boarding?

    In-home care keeps your pet in their own environment, reducing anxiety and avoiding exposure to illness from other animals. There's no transport stress, no cage time, and routines stay consistent — all of which support healthier behavior and faster adjustment when you return.

  • What does a cat sitting visit include?

    Each cat sitting visit includes feeding, fresh water, litter box maintenance, playtime, and a wellness check. Medication administration is available if needed. Sitters adapt to your cat's personality — whether they're social or prefer quiet space — and send photo updates after every visit.

  • Can you handle post-surgical pet recovery care?

    Yes, DSM Pet Care Club supports pets recovering from surgery through mobility assistance, bandage changes, wound management, and tube feeding if required. All post-operative care follows your veterinarian's specific instructions to ensure accurate, consistent at-home treatment.

  • How are dog walking sessions structured?

    Walks are available in 20- or 30-minute blocks based on your dog's needs. Routes are planned to minimize distractions, and walkers reinforce existing commands without rushing. Each dog receives one-on-one attention — no group walks or multitasking with other clients' pets.

  • What Central Iowa communities do you serve?

    DSM Pet Care Club serves Des Moines and surrounding Central Iowa communities including Ankeny, Ames, West Des Moines, Urbandale, Waukee, Clive, Grimes, Johnston, Bondurant, Adel, Carlisle, Norwalk, Polk City, and Altoona.

  • Will my pet always have the same sitter?

    DSM Pet Care Club prioritizes consistency — your pet is cared for by someone familiar rather than a different person each visit. This builds trust, supports good behavior, and helps sitters quickly recognize changes in your pet's mood, appetite, or health.

  • Do you offer a satisfaction guarantee on services?

    Yes, DSM Pet Care Club guarantees client satisfaction on all services. The business is family-owned and also offers price matching — if you find a comparable service at a lower price, they'll beat or match it, keeping care both dependable and fairly priced.